How to Claim Your AMJILI Bonus (and Fix What Blocks It)
Claiming a bonus at AMJILI takes under a minute when everything lines up — and when it does not, the cause is nearly always one of four things. This page gives you the clean sequence first, then a troubleshooting list for when the bonus stubbornly refuses to appear.
Claim a bonus in five steps
Whether it is the welcome offer, a reload, or a sports free bet, the flow is the same. The one rule that trips people up: opt in before you deposit.
- Complete your one-time KYC first — an unverified account cannot receive or release bonus funds.
- Open the Promotions tab and choose the offer you want — welcome, reload, or a sports free bet.
- Opt in on the offer card so the bonus is armed before any money moves.
- Make a deposit that clears; if it stalls, fix it with the deposit checklist before retrying.
- Confirm the bonus shows in your bonus balance, then start meeting the wagering requirement.
Bonus not showing? Check these
Before you open a ticket, run down this list — it resolves the large majority of missing-bonus cases in under a minute.
| What went wrong | How to tell | Fix |
|---|---|---|
| Deposit never cleared | No cash balance change | Recheck the ₱50 minimum and the 12:00–03:00 PHT window, then retry |
| Deposited before opting in | Cash arrived, no bonus | Opt in first next time; ask support if it can be applied |
| KYC still pending | Account flagged 'unverified' | Finish identity verification (24–48h review) then reclaim |
| Offer expired or capped | Promo greyed out | Check the claim window and max-bet terms on the card |
| Third-party deposit | Payment name does not match | Fund only from an account in your own name |
Claiming a sports free bet
- A sports free bet is placed like a normal slip, but the stake is not returned — only the winnings above the stake are paid.
- Free bets often apply to selected markets or a minimum odds threshold; the offer card states which.
- Any returns usually carry their own wagering or a single-use condition before withdrawal — read the terms before you place it.
- Sports stakes, free or funded, also earn VIP loyalty points, so a claimed free bet still moves you up the ladder.
Frequently Asked Questions
I deposited but the bonus is missing — what now?
Check that you opted in before depositing and that the deposit actually cleared. If both are fine and KYC is done, contact 24/7 support with your deposit reference and the offer name so it can be applied manually.
Do I need KYC before claiming a bonus?
Yes. Verification is required before bonus funds can be released or withdrawn. It is a one-time step with a 24–48 hour review; finish it early so it never blocks a claim.
How does a sports free bet pay out?
A winning free bet returns your winnings but not the free-bet stake itself. So a ₱100 free bet at 2.00 odds pays ₱100 in winnings, not ₱200. Check the offer card for eligible markets and any conditions.